Mack Trucks announced Monday at the 2016 Management Conference and Exhibition of the American Trucking Associations (ATA) meeting in Las Vegas a new Mack ASIST mobile app that allows customers to manage service and unplanned events.
A cloud-based service relationship management tool, Mack ASIST keeps fleet customers, dealers and service providers, Mack field staff and Mack Uptime Center agents connected during service and repair events.
David Pardue, Mack vice president of connected vehicle and uptime services, says the new Mack ASIST app enhances customers’ ability to manage these events from a mobile device.
The free ASIST app will feature a quick link to the Mack Uptime Center for quick repairs. The Uptime Center, based in Greensboro, N.C., houses personnel from all customer support functions and connects them to customers and dealers through the latest vehicle communications technology and case management tools.
Mack ASIST is a key part of the closed loop communication process around fault codes identified by Mack GuardDog Connect. Through its partnership with Decisiv, Mack is currently piloting the app with select customers for Android and iOS operating systems.