Stay Metrics, a provider of driver retention tools for motor carriers, has released a new platform for its suite of driver survey products that include onboarding surveys, fleetwide ongoing/annual surveys, and exit/departure surveys.
Joining the surveys in one platform, called Stay Ahead, consolidates reporting and lets carriers make the most of their data, the company says.
“The Stay Ahead tool helps carriers stay ahead of turnover, stay ahead of driver satisfaction, and stay ahead of growing their fleets,” said Mary Malone, vice president of business development at Stay Metrics. “It’s solidly focused on the future and making that future as successful for carriers as possible.”
As the centerpiece of this new platform, Stay Metrics has a new Intervention Opportunities feature for reducing early-stage driver turnover (drivers who leave within the first year with their carrier). Stay Metrics says its onboarding surveys will be more effective as fleet use the new feature that points out exactly which drivers need attention to stay during their first year.
The feature comes with a redesign and upgrade to Stay Metrics’ self-service Reportal for clients to see their data and analytics. The Reportal provides on-demand access to a wide range of reports for full transparency and options for tracking drivers’ satisfaction and retention.
The Stay Ahead portal works with the onboarding surveys to alert carriers any time a driver appears to be at risk of leaving. The at-risk status of drivers is determined based on a Stay Metrics proprietary model that identifies at-risk drivers based on previous research.
Carriers can also filter drivers based on their alerts and willingness to recommend the carrier.
An additional component is the ability to export all drivers that have intervention opportunities on a spreadsheet. Stay Metrics recommends carriers check the system once per week and export this list as a checklist for their driver calls that week.
Tim Hindes, Stay Metrics Co-Founder and CEO said, “At a certain size of carrier, you can’t realistically call everyone each week. That’s why this feature is so helpful. It helps teams prioritize their calling time to reach the drivers that need it most and provides suggested topics for those conversations. The combination of who to call and what to talk about makes this the most actionable tool on the market for driver engagement and satisfaction.”
In addition to intervention opportunities, the Stay Ahead tool also brings to the forefront any questions drivers have after taking their surveys. This communications tool lets carriers know what information drivers need right now, and they can export a checklist to make sure the team addresses each one.
Stay Metrics is holding a free webinar to demonstrate how the Stay Ahead platform and its new features work on September 18th, 2019, at 2pm Eastern.
“I honestly believe this could be a revolution in how carriers onboard new drivers and keep them beyond the first year,” Hindes adds.