CCJ Innovators: Improving Customer Service

Apr 25, 2011

Updated May 18, 2011

Saia’s Sally Buchholz and Karla Staver discuss how the company’s Customer Service Indicators program and its new Exception-free Delivery metric are improving company performance and reliability.

View the archived webinar at www.ccjwebinars.com.

John Steffes, inbound materials coordinator at Chief Carriers, presenting driver Ron Jones with a red hat.

Chief Carriers uses financial incentive, gamifying safety scores and new job opportunities for safety initiative

The Nebraska-based flatbed carrier started the program three years ago and has seen positive results in driver safety scores.

Daimler, union reach tentative deal to avoid strike

Union files unfair labor charges against Daimler Truck with strike looming

Renewable diesel a more effective tool to decarbonize trucking than BEV, report says

Forward Air names new CEO post Omni Logistics merger

Get all the info on the top 250 trucking companies in America

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Fullbay's Guide to Technician Recruiting & Retaining

Master Tech Recruitment and Retention