CCJ Innovators: Improving Customer Service

1517785877434 Headshot
Jeff Crissey, Content Director
Apr 25, 2011
Updated May 18, 2011

Saia’s Sally Buchholz and Karla Staver discuss how the company’s Customer Service Indicators program and its new Exception-free Delivery metric are improving company performance and reliability.

View the archived webinar at www.ccjwebinars.com.

Related Stories
With its new Exception-free Delivery Customer Service Indicator, Saia is working to further improve the number of shipments delivered with no noted exceptions.
CCJ Innovators
Saia
Zach England, vice president of intermodal for C.R. England, says the TempStack containers were designed to preserve cargo capacity in terms of weight, which is more important than cube space to customers.
CCJ Innovators
C.R. England
Pottle
CCJ Innovators
CCJ Innovators: Pottle’s Transportation
Criteria that Integrated Freight Corp. uses to evaluate acquisitions include past financial performance, location, customer mix, company culture and how the company uses technology, says Steven Lusty, COO.
CCJ Innovators
CCJ Innovators: Integrated Freight Corp.
Looking for your next job?
Careersingear.com is the go-to platform for the Trucking industry. Don’t just find the job you need; find the job you want with the company that wants you!
Top Stories
The Tesla electric Semi logged 4,494 miles, averaging 321 miles per day with an overall energy efficiency of 1.55 kWh per mile over a three-week test with ABF Freight.
Alternative power
ABF Freight: Tesla Semi 'generally matched' diesel trucks in 3-week pilot
ABF Freight logged 4,494 miles with a Tesla Semi, averaging 321 miles per day with an overall energy efficiency of 1.55 kWh per mile.
Adobe Stock 1162594155
Workforce
Unique requirements for hiring truck drivers
Adobe Stock 1221687922
Business
Cost per mile dips slightly thanks to fuel prices, truck and trailer payments soar
Werner Truck
Business
Texas Supreme Court overturns nuclear verdict against Werner
Mack Trucks reintroduced its Anthem model Tuesday as 'the new standard of regional haul.'
Trucks
'Brand new' Anthem reintroduced as Mack's regional haul truck
Get all the info on the top 250 trucking companies in America
View, sort and download the trucking industry’s most comprehensive ranking of for-hire carriers in North America, based on a blend of metrics including fleet size, annual revenue and number of drivers.
Get the free report
White Papers
In House or Outsourced Maintenance
The decision between bringing fleet maintenance in-house versus outsourcing is a pivotal one that could significantly affect your operations.
DownloadView All