CCJ Innovators: Improving Customer Service

Apr 25, 2011

Updated May 18, 2011

Saia’s Sally Buchholz and Karla Staver discuss how the company’s Customer Service Indicators program and its new Exception-free Delivery metric are improving company performance and reliability.

View the archived webinar at www.ccjwebinars.com.

Texas Supreme Court overturns nuclear verdict against Werner

The state's highest court said the "sole substantial factor" that led to a fatal 2014 crash was not the fault of Werner nor its driver, but that of the pickup truck driver who lost control, crossed a median and struck the Werner truck.

Mack Trucks reintroduced its Anthem model Tuesday as 'the new standard of regional haul.'

'Brand new' Anthem reintroduced as Mack's regional haul truck

At Yale University in the mid-1960s, Fred Smith conceived the idea for an integrated air-to-ground system that would ensure overnight delivery, a concept that would eventually become Federal Express.

FedEx founder Fred Smith passes away

Gallon-based user fee provides sustainable infrastructure funding

20250603 Mack Trucks Donates Electric Refuse Chassis To Río Hondo College To Advance Heavy Duty Ev Training

California doubles down on emissions regulations, starts work on next generation rules

Get all the info on the top 250 trucking companies in America

View, sort and download the trucking industry’s most comprehensive ranking of for-hire carriers in North America, based on a blend of metrics including fleet size, annual revenue and number of drivers.

In House or Outsourced Maintenance

The decision between bringing fleet maintenance in-house versus outsourcing is a pivotal one that could significantly affect your operations.