Commercial Carrier Journal has named USAT Capacity Solutions its 2021 CCJ Innovator of the Year for allowing drivers to decide their workflow, which improved load planning and driver home time and, in turn, slashed turnover.
The Van Buren, Arkansas-based carrier used feedback to identify pain points, like drivers not getting home on time, wasted time between loads, communication delays and rapidly changing driver dynamics to determine the fix was giving drivers more control over the loads they take and when and where they take them.
In late 2018, USA Truck developed an internal load board for owner-operators to mitigate the potential risks of the employer-contractor model, and expanded the custom load board app to company drivers last year to launch its Drive Your Plan program. The app allows company drivers to see all available loads in a specific market, pre-plan themselves for the week and plan their home time. A Load Checker tool ensures that any loads that drivers select will fit within their hours of service limits.
Ewell said, thus far, the company has seen a 50% reduction in driver turnover thanks to the program, a 30% increase in production for load board drivers, increased interest in driving for the company and higher conversion rates from company drivers seeking to become owner-operators. Ewell said the carrier is also seeing its highest driver satisfaction scores.
USAT Capacity Solutions (CCJ Top 250, No. 60) was selected by CCJ editors as the 2021 CCJ Innovator of the Year at the 17th annual CCJ Innovators Summit in Key Largo, Florida. The event gathers current and previous CCJ Innovators for three days of networking, presentations and idea sharing among some of the trucking industry’s most forward-thinking fleets and leading executives. During the year, CCJ, a national leading business magazine for truck fleet executives, highlights one fleet each month as part of its CCJ Innovators program.
USAT Capacity Solutions was in a class of other industry-leading fleets recognized by CCJ editors throughout 2020 including Paper Transport, Trimac Transportation, Roadmaster Group, Liquid Trucking, Penske Truck Leasing, Groendyke Transport, Halvor Lines, Estes Express Lines, Variant, and Southeastern Freight Lines.