Mack Trucks Inc. recently honored Mack Centro of Valencia, Venezuela, as its 2009 International Dealer of the Year. Each year, Mack acknowledges the efforts and contributions of its dealer network by honoring high-performing distributors in its North American and International operations. Selection criteria include sales, facilities, personnel, service, parts, general management, customer satisfaction and community service.
Mack Centro was established in 2001. Since 2005, under the leadership of dealer principal Carlos Oliveros, it has grown into the largest Mack distributor in Venezuela, processing about 40 percent of all Mack sales in the market. Building on its high sales volume, Mack Centro also provides exceptional parts and service support to customers and runs a training facility used by Mack de Venezuela and Mack International to hold product and service training seminars.
“Mack Centro has done an exceptional job representing the Mack brand in Venezuela,” says Luis Ortega, president of Mack de Venezuela. “The company’s strength and support in the Venezuelan market has won them this honor among the best of the best for 2009.”