National Roadside Service announced it has teamed up with its corporate partner, Mitchell 1, in an effort to educate commercial fleet vehicle owners about the importance of protecting their investment with the NRS Fleet Program. Working together, they have compiled a list of seven reasons why owners should sign up their commercial vehicle fleets:
• 87 percent improvement with driver compliance;
• 92 percent improvement with U.S. Department of Transportation and state regulations;
• 31 percent improvement with vehicle utilization;
• 34 percent reduction in maintenance costs;
• 22 percent increase in overall profitability;
• 82 percent increase in warranty recovery; and
• 37 percent decrease in vehicle downtime.
Some of the main concerns of fleet owners are quality of workmanship, accurate diagnosis, pricing and warranty. NRS says it upholds contracted pricing around the clock, anywhere in North America, meaning that no matter when a vehicle needs service, the price is locked in.
In order for fleets to control their maintenance costs and increase their production, they must eliminate breakdowns and project monthly maintenance costs. The only way this can be accomplished is to have an approval and authorization standard through proper notification practices, fair industrywide bill times, customer satisfaction and increased profits. NRS says it breaks down the cost-per-mile and per-labor-code by enforcing nationwide labor reporting standards; the information gets further broken down into cost-per-code so NRS can tell how much is spent on A/C repairs, maintenance, cooling systems, etc. In order for a fleet to trim its fat, it needs to know where the fat lies, while still having documentation of historic and recommended repairs at their fingertips.
NRS says the fleets that it currently services are experiencing savings in all areas, including maintenance and cutting out the cost of having an in-house dispatch person to take care of breakdowns and scheduling maintenance, etc. NRS and Mitchell 1 says they provide fleets better access to repairs and electronic equipment files and that they are looking for opportunities to sit down with fleet companies to determine their needs and expectations; once that is decided upon, NRS would activate those parameters in its system and notify the fleet accordingly.
