Decisiv unifies communications for service events

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Updated Feb 4, 2011

Decisiv Inc., provider of technology designed to connect fleet managers with internal and external service locations, announced that it has expanded the unified communications of the Decisiv Service Management Platform. Fleets, service locations, mobile work force personnel and OEM representatives now can communicate and access details about vehicle service events through call centers and on handheld communications devices, the company says.

“Expanded communications capabilities are making the Decisiv Service Management Platform a more valuable tool for our fleet, service location and OEM users,” says Dick Hyatt, president of Decisiv. “With this functionality, all parties are connected on the platform and can communicate in real time using a Web portal or handheld devices. The ability to share information in the context of a service event is highly relevant to the decision-making process, and makes the DSMP a much more powerful solution.”

According to Decisiv, the unified in context communications capability of the DSMP means fleets, service locations, mobile service, OEM call center and district and regional sales, service and parts personnel all can access and respond to the same information about a service event at the same time. The shared information and communication can include receiving alerts and sending responses on handheld units, with all of the conversation captured in a threaded date/time-stamped attachment.

The DSMP recently was extended to support call centers so OEMs and other road service vendors can unite customers, technical support staff and service locations through a single communications channel. The capability also can include warranty administrators, parts suppliers and a wide range of third-party vendors.