ABF service centers in Kansas City, Mo., Seattle, Wash., Ogden, Utah, and St. Joseph, Mo., are being recognized with the President’s Quality Award from Roy Slagle, ABF president and chief executive officer. The award recognizes service centers most exemplifying the ABF Quality Process, which are considered the “Best of the Best.”
“The use of the five-step problem elimination process and the use of focus groups to tackle problems are deeply ingrained in our culture and have served us well for over 25 years,” Slagle says. “This approach to quality enhances the value of the product we offer the marketplace and heightens customers’ perception of ABF and our people. The conscientious dockworkers, truck drivers, account managers, supervision and support staffs at these four service centers are setting the pace by their relentless pursuit of quality. I’m looking forward to my visit with each one in celebration of their achievement.”
Each facility is presented with a prestigious President’s Quality Award trophy and earns a listing at the ABF General Office. The award ceremonies are attended by the ABF Quality Implementation Committee, local employees and special guests.
The ABF Quality Process uses a five-step problem elimination process: 1) define the problem; 2) fix the problem; 3) identify the root cause; 4) take corrective action; 5) evaluate and follow up. ABF says education through quality seminars, job-skills training, focus groups and designated quality teams have ensured that quality at the Fort Smith, Ark.-based company is a process, not merely a program.