GE Fleet Services debuts violation management system

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GE Capital Fleet Services announced Driver Accountability, an electronic toll violation management system that increases fleet managers’ control over violation expenses. The system saves fleets 60 to 80 percent over existing payment processes and provides drivers with the ability to dispute violations before they are settled with the issuer.

Driver Accountability is a highly-customizable, automated system that empowers drivers to directly handle violations with issuers. It removes the need for fleet managers to assume the risk and liability for violations. Fleet managers can access all violation-related activities online, which presents an easier way to handle violations, the company says.

Fleet managers also have access to GE Capital Fleet Services’ customer call center and consultants to help identify additional programs with opportunities for cost savings. One such program is GE’s Toll Management program, which was launched in 2012 to increase control of toll costs and reduce administrative burdens surrounding toll violations.

The new program is introduced as the number of issued violations continues to increase due to cashless electronic toll collection, advancements in enforcement technology, and more aggressive enforcement practices. Over the last three years, fleet violations have risen almost 40 percent, with the average violation fine reaching $69, according to GE customer data.

“As vehicle violations continue to impact the bottom line, this new program increases fleet managers’ productivity and ability to manage driver behavior,” said Brad Hoffelt, senior vice president and general manager of products and services at GE Capital Fleet Services.