Owners and employees of small companies wear multiple hats. While customers appreciate this get-it-done mentality, sometimes your hard-earned relationships are damaged by simple mistakes. A customer may decide to call at the wrong time, like a busy Monday morning, and come away with more questions than answers.
Does this type of conversation happen too often in your office?
Person 1: “Who is holding on line one?”
Person 2: “A customer. He says it’s important that he talks to Steve.”
Person 1: “Where is Steve?”
Person 2: “I don’t know. I think he is out in the yard talking to a driver.”
Person 1: “Well, go track him down and tell him he’s wanted on line one.”
